A recent article in the Danish ComputerWorld raises an important issue of potential misuse of Social Network Analysis (SNA) tools. The journalist - Dan Mygind - interviews one of Denmark’s leading expert within SNA - Professor Christian Waldstrøm, who is very clear in his message.
"Social Network Analysis is a very powerful tool that can create more damage than good if not use in the right way", says Christian Waldstrøm.
While agreeing to this point, I also think the article is casting an unnecessary bad light over SNA-tools. Many organizations could benefit greatly from the application of SNA-tools. In an increasing competitive world focus on customers are getting more and more important. Therefore it is vital to know how many resources an organization is spending on a customer in relation to the overall value of the customer to the organization. Another useful SNA-application is the identification and development of individuals, groups and cooperation relationships, which will have an impact on the organizations ability to create growth. Last but not least a social network analysis will identify unnecessary communication and help create an effective and focused communication culture within the organization.
The important message here is, that a simple SNA-tool can’t stand alone and more advanced SNA-tools is on the market that, implemented by experts, will help organizations develop to secure future growth.
It's been a while since my last post. I have left B&O to join Martin Professional and this is a great job challenge for me. So this new job is consuming all my time - including all spare time - leaving only little time for family, friends and my photo hobby. I urge you all to take a look at Martin's homepage. It's a very exiting company with a global position within intelligent dynamic light.
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